World Phone Rental
What is GSM?
GSM is a digital standard first offered commercially in 1991 and is currently the most popular mobile phone transmission technology in the world. One of the great benefits of a GSM phone is the addition of a SIM card, or "Subscriber Identification Module." This little chip slips into the back of GSM phones and provides all of the users? personal information. This includes contacts and calendar information in most cases, and more importantly the subscriber?s personal identification information. Having this information on removable chip enables a GSM phone user to move a SIM card between mobile phones and still receive voice calls to the same number. It also prevents user from having to re-input personal information each time a new phone is purchased.
What type of phones do you sell and rent?
We offer the latest GSM Tri-Band, Quad-Band and 3G cellular phones on the market.
Do you offer U.S. based or International based numbers?
We offer both U.S. and International (overseas) numbers with our World Phone Rentals.
What is a GSM cellular phone?
A GSM cellular phone is a type of mobile phone that uses the (Global System for Mobile Communications) to send and receive phone calls. There are dual band, tri-Band & Quad Band GSM cellular phones.
Does a GSM phone require a SIM card?
Yes, the SIM card will not work without it. All of our rental cell phone have a roaming SIM card.
What GSM phones does Ace Telecom rent?
We offer the most popular brands on the market: Motorola, Sony Ericsson, and more.
What is a Tri- Band phone?
A Tri-band GSM phone operates on the three internationally designated GSM frequencies- 900, 1800 and 1900 MHz. The capability to seamlessly handover between the three bands offers operators major capacity gains.
What is a Quad- Band phone?
A Quad-band GSM phone operates on the four internationally designated GSM frequencies- 850, 900, 1800 and 1900 MHz. The capability to seamlessly handover between the four bands offers operators major capacity gains. The 850 frequency is used in North America, Latin America and parts of the Caribbean.
Do you offer world wide GSM roaming?
Our World Phone Rental program offers roaming service in over 170 countries.
What is GSM roaming?
The ability to make and receive calls on the same GSM cellular phone when traveling outside the area of the home network operator.
Do I need to program the phone?
Programming is not required. Your phone will automatically search and register with the local carrier in each country.
Do I need to install the SIM card?
Your SIM card is already installed in your rental cellular phone. The SIM card is activated and ready to go!
Will I need to refill or reload the SIM card with airtime?
No, this is not a prepaid service. You can talk as much as you want.
Do you offer voicemail retrieval service?
Yes, we offer voicemail access.
Can I place and receive calls when I arrive at my travel location?
Yes, you will be able to place and receive calls immediately.
Do you offer roaming sevice in Japan and Korea?
Yes, you will receive a compatible 3G compatible cell phone. These two countries operate on a 3G network. This rental program offers one phone that will work in both countries. The same phone will also work in over 170 countries. There is no need to purchase or rent another phone while traveling to multiple countries.
SIM Card Rental
Is this a prepaid service?
This is not a prepaid service, pay only for the minutes that you use. No need to purchase any airtime top-up vouchers. We will provide you with free itemized billing.
What type of SIM cards do you rent?
We offer local and worldwide SIM cards. The World Travel SIM card is the most popular SIM cards. It works in 186 countries. We will give you access to all the major carriers in each country. This allows you to get the best service and coverage.
What is the service life of the SIM card?
Our rental SIM card does not expire. It will always stay active, as long as you pay your monthly rental fee and minutes that you use.
What is the mobile number?
We can provided you with a U.S. and other international numbers. Roaming rates will vary.
How do I activate the SIM card?
No activation or programming is required. Our rental SIM cards are activated and ready to go!
Do I need to unlock my cell phone?
Yes, you will need an unlocked cell phone to use this service.
How do I unlock my cell phone?
It's simple, just call your local cell phone provider and ask them to give you the unlock code. They are obligated to give you this code.
Billing Questions
How will I be billed?
We offer a simple two part billing method. The first bill is the rental charge and any shipping charges. The second part is the itemized bill or call detail. This itemized bill is sent to you after you return the rental cell phone to our office. All of our bills are sent to your email address. We can also fax the bills if your desire. Long term rental are billed once a month.
Do I need to purchase a cell phone or SIM card?
No, we offer a simple and affordable rental solution. Our rates are up to 90% below carrier rates.
Is a deposit required with the order?
An authorization in the amount of $100.00 is required.This is not a deposit, but only a hold on the funds.Ace Telecom maintains the right to charge and reauthorize your credit card each time your account balance reaches the authorization amount.
Is there a minimum usage required?
No minimum usage is required with our rental plan.
Are there any other fee or hidden charges?
We guarantee no hidden cost!
No activation fees
No surcharges
No minimum usage required
No other roaming charges
No hidden airtime charges
No per call set up fees
No voicemail setup fees
No surprises!
Delivery & Return
Do you offer expedite shipping?
Rush orders are always welcomed. We can overnight your rental cell phone.
When can I receive my rental phone?
We can deliver your cell phone 2 - 3 days before your departure date.
When can I receive my rental SIM card?
We can deliver your cell phone 2 - 3 days before your departure date.
Where can you ship the equipment?
We can deliver your equipment to your home, office or hotel. We do not ship to international destinations.
How do I return the rental phone?
Please ship the rental cell phone back to our office within three days of your return trip. You can use any shipping courier (FedEx, UPS, USPS, DHL) method that you prefer at your own expense. You are not required to overnight the rental cell phone back to our office. You can ship via regular mail or any ground service. You can also use the same box that the rental cell phone came with.Â
When renting the World Cell Phone, does shipping transit time (too and from) apply to the billing?
No, we only consider the actual travel dates in the billing. Shipping transit time is not considered.
What type of delivery service do you offer?
 
United States Postal Service
FREE USPS Priority Mail with 8 days order notice. (2 to 3 days transit time)
USPS Priority Mail $4.95 (2 to 3 days transit time)
USPS Express Mail $18.95 (1 to 2 days for delivery, most cities is 1 day delivery) *
* USPS Express Mail rate up to two rental cell phones, add $20.00 for 3 or more cell phones.
Federal Express
FedEx Priority Overnight $49.00 (Before 10:30 am delivery in most cities)
FedEx Standard Overnight $39.00 (Afternoon delivery)
FedEx 2nd Day $24.00
FedEx 3rd Day $17.00
FedEx Ground $13.00 (2 to 5 days transit time)
Please note: We do not ship to international destinations. You also have the option to provide your own FedEx shipping account number when placing your order.
Orders
How can I place an order?
You can place your order over the phone. Our toll free number is 888-540-1170 Our website online ordering interface is completely secure and protected against fraud and identity theft, to offer customers a safe and comfortable ordering process.
When should I place my order?
Order whenever you want, and have the cellular phone or SIM card shipped the same day! We can accept orders anytime, 24 hours a day and seven days a week.
Will someone contact me when I place my order?
An Ace Telecom representative will confirm your order via email.
Payment
What type of payment do you accept?
We accept most major credit cards.
What type of credit cards do you accept?
We accept VISA, Master Card, Discover and American Express
Do you offer itemized billing on phone rentals with airtime?
Yes, this service is available.
Do you charge for itemized billing?
No, we do not charge for itemized billing.
If I rent a phone or SIM card, when does the billing begin?
We only consider the actual travel dates in the billing. When completing the order form. You will need to specify these dates.
Do you have any hidden charges in your billing?
No hidden fees and no activation fees. All of our airtime rates included taxes, surcharges, roaming fees, long distance and toll charges. We guarantee no hidden cost!
If I rent a phone, how much will you hold on my credit card?
An authorization in the amount of $100.00 is required on each cellular phone or SIM card rented. This is not a deposit, but only a hold on the funds. We will also charge and reauthorize your credit card each time your account balance reaches the authorization amount.
Insurance (Cell Phone Rentals only)
What type of insurance do you offer?
We offer theft protection insurance to our customers. Theft Protection Coverage Is Available At The Rate of U.S. $0.49 per day. (A deductible of U.S. $99.00 will be applied). Phone replacement value at $149.00. Insurance only covers cost of equipment. Does not cover airtime incoming and outgoing call charges. Insurance is only for cell phone rentals, not for SIM card rentals.
Am I forced to take the insurance?
No, insurance is optional.
About us
How long have you been in business?
We are one of the oldest cell phone rental companies. Ace Telecom has been in business since 1998.
Are you a US based company?
Yes, we are based in West Palm Beach, Florida.
Why should we do business with your company?
We have 14 years of experience in this industry. Our experience staff can answer any questions regarding international roaming. We provided telecom solutions for the world traveler. We provide wireless communication solutions for emergencies, disasters, special events, business and leisure travelers.
Customer support
Do you offer customer support?
Yes, we offer 24 hour customer support. You can contact us Toll-Free 1 888-540-1170
What number will I dial while overseas?
When outside the U.S. you will need to dial 001 305-409-6161. |
